1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details.
Payments will be fully refunded to your payment account within 1-2 business days after order cancellation.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, the resulting return shipping and other additional costs will be borne by the customer.
2. Return validity period
Our returns are valid until 7 natural days after the item arrives.
We will not be able to provide you with a return or exchange if it has been more than 7 natural days since you received the item.
Brand new products purchased on this site do not affect secondary sales.
Returns and exchanges without reason within the return validity period will be fully refunded (product damage caused by human and external causes, etc, returns and exchanges are not accepted).
If you are returning your item, your item must be unused and not subject to secondary sales.
If it is due to quality problems such as damage, stains, etc, the round-trip shipping fee will be borne by Terrytowelsworld.com.
If it is due to the customer’s personal preference, such as color/style, the shipping fee needs to be borne by the customer.
Terrytowelsworld.com reserves the right to refuse to return or replace merchandise that is not in new condition due to customer damage or misuse.
3. What if the product is damaged during shipping?
We’re sorry you didn’t receive the item in perfect condition, which brought an unpleasant experience to your shopping, please send your proof of purchase to [email protected], we will provide it to you as soon as possible after inspection.
You arrange for an exchange or partial refund, thank you for your understanding.
4. What if the product is out of stock?
You can also email us at [email protected], along with your proof of purchase, and we’ll arrange an exchange or partial refund for you.
5. Under what circumstances can I return it?
If you find a quality problem with your product within 7 natural days of receiving it, please email [email protected] with proof of purchase and a photo of the product in question.
Returns can be made after the return application is confirmed.
Towels must be brand new.
The hang tag of the towel cannot be removed and cannot be washed in water.
Towels must include original packaging.
Returns may be refused if the item does not meet the above requirements.
Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns of used products.
If there is no product quality problem, the return shipping fee due to the customer’s personal reasons, such as color/style, will be borne by the buyer.
Terrytowelsworld.com is responsible for returns caused by quality problems such as lint, damage, stains, etc. The return shipping will be borne by Terrytowelsworld.com.
We do not charge re-listing fees.
6. How to return?
For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number.
Once the return request is confirmed, please return the item to the return address.
Our return address is: 28788 Bolanos, Mission Viejo, California.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the information below:
courier company name
7. How to pack the return
When returning the towel, please fold the towel and put it in the original packaging, please pack it in a sturdy carton.
8. What if the product is damaged during the return process?
THUNDER TEXTILE LLC will not accept returns and refunds if the product is damaged during the return shipping and affects the secondary sale of the product.
Therefore, if there is damage, you need to negotiate with the courier company and ask the courier company to make relevant compensation.
You can prepare ahead of time: take photos and videos of the product packaging to prove it, and keep proof that it is intact.
9. How do I get a refund?
Once the returned item arrives at Terrytowelsworld.com’s warehouse and has been successfully inspected, the refund process will begin.
The refund amount will be credited to your payment account within 1-2 business days.
If you have any questions about the content of the page, please contact customer service Rachael Duran via [email protected], we will solve the problem for you within 1 business day.