1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details.
Payments will be fully refunded to your payment account within 1-2 business days after order cancellation.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, the resulting return shipping and other additional costs will be borne by the customer.
2. Return validity period
Our returns are valid until 7 natural days after the item arrives.
We will not be able to provide you with a return or exchange if it has been more than 7 natural days since you received the item.
Brand new products purchased on this site do not affect secondary sales.
Returns and exchanges without reason within the return validity period will be fully refunded (product damage caused by human and external causes, etc, returns and exchanges are not accepted).
If you are returning your item, your item must be unused and not subject to secondary sales.
If it is due to quality problems such as damage, stains, etc, the round-trip shipping fee will be borne by Terrytowelsworld.com.
If it is due to the customer’s personal preference, such as color/style, the shipping fee needs to be borne by the customer.
Terrytowelsworld.com reserves the right to refuse to return or replace merchandise that is not in new condition due to customer damage or misuse.
3. How to return?
For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number.
Once the return request is confirmed, please return the item to the return address.
Our return address is: 28788 Bolanos, Mission Viejo, California.
In order to process your refund in a timely manner,please be sure to send a return notification email to [email protected] with the information below:
courier company name
4. How do I get a refund?
Once the returned item arrives at Terrytowelsworld.com’s warehouse and has been successfully inspected, the refund process will begin.
The refund amount will be credited to your payment account within 1-2 business days.
5. What if the product is damaged in transit?
We are sorry that you did not receive the perfect item, which brought an unpleasant experience to your shopping.
Please send your unboxing video and proof of purchase to [email protected], we will repair and inspect as soon as possible and arrange for you to exchange or partially refund, thank you for your understanding.
6.Packaging of towels
If the towel is packaged in a single strip, we usually add a transparent plastic bag on the outside, and wrap the towel with colored paper on the inside.
If the towels are packed in boxes, we will pack them together in a cardboard box and put the towels neatly inside, a box is a total of three towels.